Terms & Conditions
General Returns Policy
- Books must be in pristine condition for a refund or exchange. We reserve the right to refuse any refund.
- Shipping and handling charges are non-refundable.
- Refunds will only be made in the original form of payment.
- Books may be returned for a full refund within Ten (10) working days from the date of purchase. (PS. weekends do not count towards those ten days – so this is effectively a two week return policy).
Partial Refunds will be issued for the following items:
- Items that are returned more than 15 days after delivery.
- Any item not returned in the condition it was received.
- Items that do not meet our returns guidelines will receive only partial refunds, ie:
- Any book that has obvious signs of use: 50% of price.
- Any CD or DVD that has been taken out of its plastic wrap: 50% of price.
- Any ebook payment will be returned at a value of 50% within 10 days of the download
- Any items under the value of $5USD there will be no refund.
There are no refunds for the coaching packages listed in the marketplace. Some refunds may apply when you contact us for specific contracts, coaching, speaking or training.
If you receive a faulty item and need to exchange it for the same item, call us on email us at email@example.com. If you would like to exchange a book for a different one, please return the original book (you will be refunded your original purchase price once we receive the item in pristine condition, as you received it) and place another order for the book you wish to purchase.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (“SSL”).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Please contact firstname.lastname@example.org or follow the instructions at the bottom of any newsletter or exchanges with kevincottam.com to request the removal of your information from our database or to no longer receive future communications.
User acknowledges that the www.kevincottam.com Web site contains content that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All content is copyrighted as a collective work under the Canadian copyright laws, and www.kevincottam.com owns a copyright in the selection, coordination, arrangement, and enhancement of such content. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, Users may make copies of select portions of the content, provided that the copies are made only for User’s personal use and that User maintains any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the Canadian copyright laws, User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right. In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software.
In some instances, the content available through the www.kevincottam.com Web site represents the opinions and judgments of a respective third party providing such content. Kevincottam.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on the Kevincottam.com Web site by anyone other than kevincottam.com. Under no circumstances shall kevincottam.com, or any of their officers, directors, employees or agents be liable for any loss, damage or harm caused by a User’s reliance on information or purchases obtained through the kevincottam.com Web site. It is the responsibility of User to evaluate the information, opinion, advice, or other content available through the kevincottam.com Web site.